Refund policy

💸 Refund Policy

Effective Date: 07/04/2025

At GeneCamp, customer satisfaction is a top priority. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

You may request a refund under the following conditions:

• The product is defective or damaged upon arrival.

• You received the wrong item.

• The product is unopened and returned within [e.g., 14 or 30] days of delivery.

Please note:

• Some diagnostic products, health-related kits, or personalized items may not be eligible for return due to hygiene and safety regulations.

• Digital or downloadable services are non-refundable once accessed or used.

2. How to Request a Refund

To request a refund, please contact us at [your-email@example.com] with:

• Your order number

• A brief explanation of the issue

• Photos (if applicable, for damaged items)

Once your return is approved, we will provide instructions for returning the product.

3. Refund Process

• Once we receive and inspect the returned item, we’ll notify you of the approval status.

• Approved refunds will be processed within [e.g., 5–10 business days] via your original payment method.

4. Shipping Costs

• Original shipping fees are non-refundable (unless the return is due to our error).

• You are responsible for return shipping unless the product was defective or incorrect.

5. Contact

For any refund-related inquiries, please reach out:

GeneCamp
[Insert Business Address]
Email: [your-email@example.com]
Phone: [your-phone-number]